Ever > Resources > FAQ > I cancelled my subscription but I'm still getting charged?

FAQ

I cancelled my subscription but I'm still getting charged?

If you find yourself in this frustrating situation, it's possible that your cancellation didn't go through as expected. To resolve this issue, please follow the steps below based on how you subscribed:

For Apple users: Check your subscription status in iTunes.

For Android users: Verify your subscription status in the Google Play Store.

If you're unable to find an option to cancel your subscription after following these steps, or if you encounter difficulties managing it, don't hesitate to reach out to us for assistance.

Remember that deleting your account or removing your payment details won't automatically cancel your subscription. You must take the steps outlined above to ensure it doesn't renew at the end of the payment period.

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